Regarding returns

Orders from overseas (USA, Taiwan, South Korea, Hong Kong, Singapore, Canada, and New Zealand)

For orders from overseas, we do not accept returns based on customer convenience.
However, in the event of a "mis-shipped item" or "defective product" due to our error, please contact us at customer@mr-oldman.com within 3 days of the arrival date, just as with domestic Japanese orders. We will provide individual guidance on how to proceed.

Return Period

□ If you wish to return a product due to customer convenience (such as a difference in the actual product from the image, wrong size, or ordering error) and the product is in good condition, we will accept the return only if requested within 3 days of receipt, with shipping costs to be covered by the customer (limited to orders within Japan).

* Returns will not be accepted for clothing that has been worn, used, or washed, or for products with damaged packaging or removed product tags.
* If the order has already been packed, you will be charged 3% of the total product price to cover packing material costs, even if the item has not yet been shipped. (Additional fees may apply depending on the payment method.)
* For products shipped with shipping costs covered by our company, the original shipping fee and payment processing fees (determined by each payment provider) will be deducted from the refund amount.
* A return processing fee of 3% of the total product price will be charged. This fee will be deducted from the refund amount. (Additional fees may apply depending on the payment method.)

□ In the event of a "mis-shipped item" or "defective product" due to our error, please contact us within 3 days of the arrival date.

□ Returns cannot be accepted for orders with a delivery date specified 5 or more days after the order date (as this constitutes holding the item during that period).

□ If payment is not made for prepaid orders such as bank transfers or convenience store payments, we will charge for packing and other incidental expenses.

□ We cannot accept returns made without prior notification.

□ Cancellations or returns are not accepted for deadstock items, used items, special-order items, custom-made items, or sale items.

Return Shipping Costs

□ In the case of returns due to our error, such as "defective products" or "mis-shipped items," we will cover the full cost of return shipping. Please send the items back using our "payment on delivery" (chaku-barai) service.

Defective Products

□ We will exchange or repair the product. However, please contact us within 3 days of the arrival date.
□ If repair is not possible or the item is out of stock, we will issue a refund.